citawin Terms of Use

When you create an account on citawin, you enter into an agreement with us to use our platform according to these terms. We set them out in plain language so you understand what you are agreeing to—how your account works, what we expect from you, how disputes are handled, and what happens if either of us breaches the agreement. This is not a marketing document; it is a legal framework that protects both your rights and our ability to operate fairly.

Our terms apply to all citawin services—sports markets covering Liga 1, Piala AFF, Champions League, and international football; live-dealer casino tables; esports tracking; and slot games. They cover account opening, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet; withdrawals; settlement rules; and dispute resolution. We update these terms from time to time, and we will notify you of material changes via email or in-app notification.

By accessing citawin, you confirm that you have read and understood these terms, that you meet our eligibility requirements, and that you will comply with applicable law in your jurisdiction.

Account Opening and Eligibility

To open a citawin account, you must be of legal age in your jurisdiction and not a resident of any territory where our services are prohibited by law. Our service is available only where local law permits; you are responsible for verifying compliance with your own jurisdiction's applicable law. We do not operate in jurisdictions where online wagering is explicitly forbidden.

During account creation, you provide basic information—email, password, legal name, national ID number, and date of birth. This information is verified against official records. We require this verification before you can deposit or wager; it protects against fraud and ensures account security. Your credentials are yours alone; never share your password or two-factor authentication codes with anyone, including citawin staff.

1

Provide accurate account informationRegistration

All details you submit must be truthful and complete. Fraudulent information voids your account and may prevent withdrawals.
2

Complete identity verificationKYC

Verification is mandatory before your first deposit. Once verified, you do not need to re-verify for routine transactions.
3

Enable two-factor authentication if availableSecurity

Optional but recommended. Two-factor authentication adds a second layer of security to your account.
4

Accept our terms and conditionsAgreement

You confirm you have read and accept these terms before account activation.

Account age restriction: You must be of legal age in your jurisdiction. We enforce this through identity verification; attempting to open an account under the legal age voids the account permanently.

Deposits, Withdrawals, and Account Balance

citawin accepts deposits through multiple channels: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All deposits are final once processed. We do not refund deposits except in cases of technical error, which we investigate and resolve on a case-by-case basis.

Your account balance is the sum of all deposits minus withdrawals, plus or minus all wager outcomes. When you request a withdrawal, we process it to your linked account within standard settlement windows—typically one to two business days for bank transfers, seconds to minutes for e-wallets. We charge no withdrawal fees on our end; your payment provider may assess transaction costs. Withdrawals are subject to account verification and anti-fraud checks. If we detect suspicious activity, we may pause withdrawal processing pending investigation.

Wagering Rules and Settlement

Every market on citawin displays settlement rules before you confirm a wager. For sports markets (Liga 1, Piala AFF, Champions League), we settle based on official league or governing-body results. For live-dealer casino tables, outcomes are determined by the live dealer and verified by our system. For esports, we follow official tournament results. For slots, outcomes are determined by the game engine.

If a match is postponed, cancelled, or disputed, we typically void the market and return your stake. Rare technical issues are handled transparently—we communicate the situation and resolution in your account. We maintain historical records of all outcomes via our Paito Harian daily data tool, accessible anytime so you can audit settlement decisions.

Void market: A wager where the outcome cannot be determined (e.g., a match is cancelled). Your stake is returned in full.
Settled wager: A wager where the outcome is confirmed. Your account is updated immediately—win or loss.
Pending wager: A wager placed but not yet settled (e.g., a football match is in progress). Your stake remains locked until settlement.
Dispute: If you believe a settlement is incorrect, contact our support team via the Help menu with evidence. We investigate and resolve based on official results.

Prohibited Activities

We do not permit account manipulation, bonus abuse, or any activity intended to circumvent our rules. Specifically, you must not:

Use multiple accounts to exploit promotions or evade account restrictions.
Collude with other users, dealers, or staff to manipulate outcomes.
Access citawin from a jurisdiction where our service is prohibited.
Use automated scripts, bots, or tools to interact with our platform without permission.
Attempt to reverse or dispute legitimate wagers after settlement.
Provide false information during account opening or verification.

If we detect any of these activities, we reserve the right to suspend your account, void pending wagers, and forfeit your balance. We may also report suspected fraud to relevant authorities.

Dispute Resolution and Complaints

If you believe citawin has treated you unfairly or violated these terms, first contact our support team via the Help menu in your account. We respond to complaints in English within three business days. Our team will investigate your claim and either resolve it or explain our decision.

If you are not satisfied with our response, you may escalate your complaint in writing via email to our support address (available in the Help menu). We commit to fair and transparent handling of all disputes. If we cannot reach agreement, you retain the right to pursue other remedies available under your jurisdiction's law.

Data Protection and Privacy

We collect personal information—name, ID number, email, payment details—only for account verification, deposit processing, and regulatory compliance. We do not sell or rent your data to third parties. Your information is encrypted and stored securely. For full details on how we handle your data, see our Privacy Policy

Intellectual Property and User Content

All content on citawin—logos, market data, game designs, code—is our intellectual property or that of our licensors. You may not copy, modify, or redistribute this content without permission. Your account and all transaction history belong to us; you have the right to access your data, but you do not own the platform or any game.

Changes to These Terms

We may update these terms at any time. Material changes will be announced via email or in-app notification at least 14 days before they take effect. Continued use of citawin after changes become effective means you accept the new terms. We recommend reviewing these terms periodically to stay informed.

Limitation of Liability

citawin is provided "as is." We do not guarantee uninterrupted service, and we are not liable for indirect losses (lost profits, lost data, reputational harm) arising from your use of our platform. Our total liability to you is limited to the amount you have deposited in your account. These limitations do not apply to claims for fraud, gross negligence, or violations of mandatory law.

Jurisdiction and Governing Law

These terms are governed by the laws applicable in the jurisdiction where citawin operates. Any dispute shall be resolved through our internal dispute resolution process first; if unresolved, through arbitration or court proceedings in the applicable jurisdiction. We reserve the right to enforce our rights against users who breach these terms.

Summary

These terms outline the agreement between you and citawin. We require accurate account information, identity verification, and compliance with our rules. We settle wagers fairly based on official results. We protect your data, handle disputes transparently, and commit to responsible operations. If you have questions about any term, contact our support team via the Help menu. Continued use of citawin means you accept these terms in full.